Right of withdrawal

As a private customer, you can revoke your contract declaration within 14 days in text form (e.g. letter, e-mail) without giving reasons or - if the item is left to you before the deadline - by returning the item. For returns, please use our returns form. The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods not before receipt of the first partial delivery) and not before we have fulfilled our information obligations in accordance with Article 246 § 2 in conjunction with § 1 Para 1 and 2 of the EGBGB.

The revocation must be sent to:

S&T Handels GmbH & Co KG
Hadergasse 17
A-8573 Kainach
office@trophystone.de

The right of withdrawal does not apply to commercial customers.

Consequences of revocation

In the event of an effective revocation, the services received by both parties are to be returned and any benefits (e.g. interest) surrendered. If you cannot return the service received to us in whole or in part, or only in a deteriorated condition, you may have to pay us compensation for the value. This does not apply to the surrender of items if the deterioration of the item is solely due to their inspection - as you would have been able to do in a retail shop. You do not have to pay any compensation for deterioration caused by the intended use of the item. You have to bear the costs of the return, items that cannot be sent as a package will be picked up from you at your expense. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you when you send your cancellation notice, for us when we receive it.

Download: Returns form

End of withdrawal information